Frequently Asked Questions
We understand that some of our consumers may have questions about our product, shipping, or sales. Please read through our FAQ. If you do not see your particular question answered please contact us and we will be happy to answer any questions you may have!
- Do you have a retail store?
- How do I store my chocolates?
- How long can I keep your chocolates?
- What is the shelf life of your strawberries?
- Are all your chocolates handmade?
- Do you offer any wholesale pricing?
- I am planning a wedding or an event, do you offer any party favor packages?
- Do you have any kosher, vegan, sugar free, gluten free chocolates?
- What if I have some allergens?
- I see store pick up at checkout, how does it work?
- I see delivery within 10 miles radius of your shop, what does it mean?
- Can you ship during warm weather?
- When will you ship my order?
- What are the delivery charges for orders from the Online Shop?
- Which payment methods are accepted in the Online Shop?
- How long will delivery take?
- How secure is shopping in the Online Shop? Is my data protected?
- What exactly happens after ordering?
- Will I receive an invoice for my order?
- Does aCacaoAffair offer whole sale?
We do located at 825 Jamerson Road, Suite 527 Marietta, Georgia 30066.
Chocolates should be stored in their original packages in a cool and dry place, away from a heat source and direct light. Please keep the room air conditioned, below 78 degrees Fahrenheit and a humidity level below 55%.
If you should store the chocolate in the refrigerator, bring them back to room temperature before eating them so you'll enjoy more the flavors. Usually, 45 min to an hour is fine.
Do not keep the chocolates in the refrigerator for an extended period of time as it is a too humid environment and could affect the texture and appearance of our chocolates.
We do not use preservatives in our chocolates and we recommend that you consume them within 2 weeks of their arrival. We suggest you order smaller quantities more often than larger quantities less often where you won't enjoy them as much.
We recommend you enjoy the strawberries as soon as you receive them, fresh strawberries are always best within 48 hours.
Every single chocolate we offer are handcrafted by our Chef, decorated and hand packed in our Marietta, GA location.
With some advance notice, we can work with you or your event planner in finding the perfect box and filling in with our homemade chocolates. Please contact us at email@example.com for informations.
At this moment, we do not have any chocolates products that will match those criteria, but we'll be adding more products soon to our line, check back for changes in the future.
Be aware that we process all of our chocolates in a facility that handle peanuts, tree nuts, milk, eggs & wheat.
Feel free to place your order online and either call or e-mail us to set up a date and time you'd like to pick up your order at no charge.
We want to offer our local customers an option of getting their order when they won't be able to pick up at the store. For a flat fee of $10.00 and a minimum order of $50.00, we'll be willing to deliver your order at your specified address and, if possible, at a specific time. Please call us or e-mail us to see if your order destination qualifies for this service.
Yes, we can ship all year long. We will adjust the shipping packaging (such as gel packs if needed) depending on the weather, to ensure perfect condition of your chocolates at delivery.
Orders are shipped Monday thru Thursday. We do not ship on Fridays as we ship overnight and chocolates can't stay in a shipping box during week ends.
Your delivery charges will be calculated at checkout.
We currently accept Visa, Mastercard, American Express, Discover, and PayPal.
Delivery time varies from location to location. Upon checkout you will receive a tracking number via email allowing you to see exactly when your delicious package with be arriving. If you do not receive a tracking number please feel free to contact us!
We understand that shopping online can be worrisome, but rest assured that your data is protected. We do not save our customers information and all purchases are encrypted.
After ordering one of our products you will receive a tracking number via email. If you do not receive a tracking number please feel free to contact us.
You will receive an invoice for your order. It will be delivered with your order. Feel free to email us as well if needed.
aCacaoAffair is offering a very attractive wholesale program for Restaurants, Caterers and Hotels. Whether you have a wine lounge, a gourmet store, want to reward your customers for their loyalty or would like us to be part of your product event with a chocolate tasting, we can provide beautiful artisan crafted confections at a fair price and dedicated customer service.
We'll be happy to assist you.